Sinner-uk.com Terms and Conditions
A 50% deposit is required for all made to order and bespoke items. The balance is payable before dispatch.
Legal Age To Buy
By purchasing products from Sinner-uk.com you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, Sinners-uk.com is not obliged to accept your order.
Orders made through Sinner are subject to acceptance and availability. Sinner-uk.com may choose at any time to cancel your order.
No contract will officially exist between yourself and Sinner-uk.com until your parcel has been dispatched. The details on our website are not offers that you can accept.
Sinner-uk.com provides a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
Sinner-uk.com is compliant with the Data Protection Act. Your personal details will not be passed on to any third party without prior consent.
It is your responsibility to verify that your email address supplied is in proper working order and must assume the risk of all consequences for transmission or operational failures.
We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services; it is never sold or passed on without consent.
Payment can be made by credit card, debit card or cheques. You can order through our web-site, by post, or by telephone. If you pay by credit card or debit card we will dispatch the goods as soon as your payment has been processed. If you pay by cheque we will dispatch goods after the funds have cleared.
International Card Holders: If you have a non-UK issued payment card, the exact amount you will be charged depends on the exchange rate offered by your bank at the time of ordering.
The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. All returned products must be unopened, unworn/unused and returned with all accessories or free gifts that were included with your item.
You should inspect the goods immediately upon receipt and you must notify Sinner-uk.com as soon as possible if the goods are faulty or incorrect. Items must be tested for their functions and checked by hand before use intimately. Always turn on (and charge where appropriate) vibrating or other battery powered items to check their pre-programmed modes before intimate use. Even if you do not intend to use the item immediately please make sure that you have received the correct product(s) and they are working correctly as soon as possible. If you fail to notify us of a fault or problem with your order you will be deemed to have accepted the goods and that they are in working condition.
If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund. All returned items must be unopened, unused and in their original packaging.
Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.
Acceptance of Terms and Conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. By purchasing for our site you are also accepting our terms and conditions. These Terms and Conditions do not affect your statutory rights.
Larger or heavier deliveries may require a signature to confirm receipt. If a signature cannot be obtained the carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office they will leave a 'while you were out' card telling you when and where you can collect it from or how to rearrange delivery.
Royal Mail (or the Courier Service) will hold your parcel for 7 days and if it is not collected or delivered it will be sent back to us.
If you would like us to re send your order we will regrettably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
We will try to deliver the goods within 42 days. Usually items will be delivered sooner. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.
We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided.